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ACCEPTABLE USE POLICY

Brand: Hireinst Operated by: The Hiring Planet (a partnership firm) Website: https://www.hireinst.com/

Effective Date: 14 July 2026 Last Updated: 14 July 2026

1. PURPOSE AND SCOPE

1.1. This Acceptable Use Policy ("AUP") sets out what you may and may not do on Hireinst ("we", "us", "our"), and what content you may and may not post, upload, share, or transmit. It applies to all Users (Workers and Restaurants) and to all use of the website, apps, and Services.

1.2. This AUP is part of, and incorporated into, our Terms of Service. It is the full, enforceable version of the prohibitions summarised in our Community Guidelines, and it is enforced through our Content Moderation Policy. Capitalised terms not defined here have the meaning given in the Terms of Service.

1.3. This AUP is published in accordance with the due-diligence requirements of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

2. GENERAL RULE

2.1. You must use Hireinst only for lawful, genuine hospitality hiring in India, in a manner that is honest, safe, respectful, and compliant with these Terms and Applicable Law. Any use that is fraudulent, abusive, unlawful, or harmful to others or to the Platform is prohibited.

3. PROHIBITED CONTENT

You must not host, display, upload, modify, publish, transmit, store, update, or share any information or content that:

3.1. belongs to another person and to which you do not have any right;

3.2. is obscene, pornographic, paedophilic, invasive of another's privacy including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;

3.3. is defamatory, grossly harmful, harassing, blasphemous, hateful, or otherwise objectionable;

3.4. is harmful to a child, or sexualises, endangers, or exploits a child in any way;

3.5. infringes any patent, trademark, copyright, or other proprietary rights;

3.6. deceives or misleads the recipient about the origin of the message, or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;

3.7. impersonates another person;

3.8. threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting to any other nation;

3.9. contains a software virus or any other computer code, file, or program designed to interrupt, destroy, or limit the functionality of any computer resource;

3.10. is patently false and untrue, and is written or published in any form with the intent to mislead or harass a person, entity, or agency for financial gain or to cause any injury to any person;

3.11. violates any law for the time being in force;

3.12. contains non-consensual intimate imagery, or any image of a person's private area, full or partial nudity, a sexual act, or content in the nature of impersonation including morphed images.

4. PROHIBITED CONDUCT — MARKETPLACE ABUSE

You must not:

4.1. Fake listings and profiles. Post fake, misleading, duplicate, or speculative restaurants, job posts, or Worker profiles; or advertise jobs that are not genuine vacancies.

4.2. Job-for-money fraud. Ask a Worker to pay money, deposits, "registration fees", "training fees", or uniform charges to Hireinst or to a Restaurant as a fraudulent or exploitative condition of applying, interviewing, or being hired.

4.3. Discrimination. Discriminate unlawfully in hiring or in any interaction, contrary to our Anti-Discrimination / Equal Opportunity Hiring Policy and Applicable Law.

4.4. Fake or manipulated reviews and rankings. Post fake, incentivised, or malicious reviews or ratings; misrepresent yourself as an independent user; or attempt to manipulate ratings, search results, or rankings.

4.5. Misuse of contact details or data. Use another User's contact details or personal data for anything other than the specific, genuine hiring purpose for which they were shared; or sell, publish, or misuse such data.

4.6. Off-platform diversion for fraud. Use the Platform to divert Users to off-platform schemes that are fraudulent, unlawful, or designed to evade these Terms.

4.7. Spam and solicitation. Send spam, chain messages, unsolicited advertising, or promote unrelated products, services, or platforms.

5. PROHIBITED CONDUCT — HARASSMENT AND SAFETY

You must not:

5.1. harass, bully, threaten, intimidate, stalk, or make unwanted advances toward any person;

5.2. use hate speech or incite hatred or violence against any person or group;

5.3. share another person's private information without consent ("doxxing");

5.4. solicit or share sexual content, or make sexual advances, in the course of hiring interactions;

5.5. engage in any conduct that endangers the safety of another person.

6. PROHIBITED CONDUCT — SECURITY AND TECHNICAL

You must not:

6.1. access or attempt to access any account, data, or system without authorisation, or breach or circumvent any security, authentication, paywall, contact-reveal, or usage-limit measure;

6.2. use bots, scrapers, crawlers, spiders, or any automated means to access, extract, index, or collect data or content from the Platform;

6.3. reverse engineer, decompile, disassemble, or attempt to derive source code, or copy, modify, or create derivative works of the Platform;

6.4. introduce viruses, malware, or harmful code, or launch denial-of-service or similar attacks;

6.5. overload, disrupt, or impair the Platform, its servers, or networks;

6.6. create multiple, automated, or unauthorised accounts, or transfer or sell an account;

6.7. use the Platform or its data to build, train, or benchmark any competing product, dataset, or model.

7. PROHIBITED CONDUCT — IDENTITY AND HONESTY

You must not:

7.1. impersonate any person or entity, or misrepresent your identity, affiliation, authority, qualifications, or experience;

7.2. submit forged, altered, or fraudulent documents for verification;

7.3. provide false, misleading, or plagiarised information in any profile, listing, job post, application, or communication.

8. REPORTING VIOLATIONS

8.1. If you see content or conduct that violates this AUP, please report it using the in-app report/block tools, or email support@hireinst.com. For formal grievances, contact our Grievance Officer, Tallam Sai Kiran, at legal@hireinst.com.

8.2. We review reports and flags and act under the Content Moderation Policy and Grievance Redressal Policy. We acknowledge complaints within 24–48 hours and resolve them within the timelines required by Applicable Law.

9. OUR ACTIONS AND LEGAL OBLIGATIONS

9.1. Enforcement. If you breach this AUP, we may remove or disable content, limit or remove features, and suspend or terminate your Account, in accordance with the Content Moderation Policy. In serious cases we may report the matter to law-enforcement or other authorities.

9.2. Court/government orders. We will remove or disable access to information or content upon receiving a valid order from a court or an authorised government agency, within the timelines required by Applicable Law (which require action within 36 hours of such an order for the relevant categories).

9.3. Non-consensual intimate imagery. On receiving a valid complaint about content described in Clause 3.12 (including nudity, a sexual act, or impersonation/morphed images), we will act to remove or disable access to it within 24 (twenty-four) hours.

9.4. Preservation. Where required by Applicable Law, we will preserve relevant records and information for the periods and purposes prescribed (including for investigation purposes).

10. CHANGES

10.1. We may update this AUP from time to time. The "Last Updated" date reflects the current version, and material changes will be notified where appropriate. Continued use of Hireinst means you accept the current AUP.

11. CONTACT

By using Hireinst, you agree to comply with this Acceptable Use Policy.