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CONTENT MODERATION POLICY

Brand: Hireinst Operated by: The Hiring Planet (a partnership firm) Website: https://www.hireinst.com/

Effective Date: 14 July 2026 Last Updated: 14 July 2026

1. PURPOSE AND SCOPE

1.1. This Content Moderation Policy explains how Hireinst ("we", "us", "our") reviews and acts on content and conduct on the Platform that may violate our Terms of Service, Acceptable Use Policy, Community Guidelines, or Applicable Law.

1.2. It applies to all Users (Workers and Restaurants) and to all content and conduct on the Platform, including profiles, restaurant listings, job posts, logos and images, messages, reviews, and ratings.

1.3. This Policy is part of our Terms of Service and operates alongside the Grievance Redressal Policy and Verification Policy. Capitalised terms not defined here have the meaning given in the Terms of Service.

2. OUR APPROACH TO MODERATION

2.1. We are an intermediary. Hireinst hosts content provided by Users. Consistent with our role and with Section 79 of the Information Technology Act, 2000, we are not required to pre-screen or monitor all content, and we do not do so. Our moderation is primarily reactive — driven by reports, flags, legal orders, and signals — supported by human review.

2.2. We do act when we have reason to. Where we receive a report or flag, a legal order, or otherwise become aware of content or conduct that may violate our policies or the law, our team reviews it and takes appropriate action.

2.3. Human review. Decisions to remove content or to restrict, suspend, or terminate an Account are made or confirmed by our team, who review the report and the relevant content or conduct before acting. This "verify before acting" approach helps us avoid mistakes and act proportionately.

2.4. Preserving safe harbour. The fact that we moderate content does not make us the author or publisher of User content, and does not affect our status as an intermediary.

3. HOW ISSUES REACH US

We identify potentially violating content or conduct through:

3.1. User reports and flags — submitted through in-app "report" or "block" tools or by email to support@hireinst.com;

3.2. Grievances — submitted to our Grievance Officer under the Grievance Redressal Policy;

3.3. Legal orders — orders from a court or an authorised government or law-enforcement agency;

3.4. Our own detection — signals we observe during operation of the Platform (for example, unusual activity patterns), and automated checks such as malware scanning of uploaded files;

3.5. Third-party notices — such as intellectual-property infringement notices under our Intellectual Property & Takedown Policy.

4. THE REVIEW PROCESS

4.1. When a report, flag, or notice is received, we:

(a) acknowledge it within the timelines in the Grievance Redressal Policy (within 24–48 hours, as applicable); (b) assess the content or conduct against the Terms of Service, Acceptable Use Policy, Community Guidelines, and Applicable Law; (c) verify the relevant facts through human review, and may seek additional information from the reporter or the affected User where appropriate; (d) decide on the appropriate action; and (e) communicate the outcome where appropriate and required.

4.2. Interim measures. Where content appears to pose a serious or urgent risk (for example, child-safety content, non-consensual intimate imagery, threats, or fraud), we may remove or restrict it immediately, pending or without further review.

5. FACTORS WE CONSIDER

In deciding what action to take, we consider factors such as:

6. ENFORCEMENT ACTIONS (THE LADDER)

Depending on the above factors, we may take one or more of the following actions. We aim to act proportionately, but we may escalate directly to stronger action for serious violations.

6.1. Content-level actions:

6.2. Account-level actions:

6.3. External actions:

6.4. Serious violations — including child-safety violations, non-consensual intimate imagery, credible threats of violence, and serious fraud — may result in immediate removal and permanent termination, and referral to authorities, without prior warning.

7. LEGAL TAKEDOWN TIMELINES

7.1. Court or government orders. On receiving a valid order from a court or an authorised government agency to remove or disable access to content, we will comply within the timelines required by Applicable Law, which require action within 36 (thirty-six) hours for the relevant categories.

7.2. Non-consensual intimate imagery. On receiving a valid complaint about content that exposes a person's private area, shows full or partial nudity, depicts a sexual act, or is in the nature of impersonation including morphed images, we will act to remove or disable access within 24 (twenty-four) hours.

7.3. General grievances. We acknowledge complaints within 24 (twenty-four) hours and dispose of them within 15 (fifteen) days, and consumer grievances within the timelines under the Consumer Protection (E-Commerce) Rules, 2020 (acknowledgement within 48 hours; redress within one month), as set out in the Grievance Redressal Policy.

8. NOTICE TO AFFECTED USERS

8.1. Where we remove content or restrict, suspend, or terminate an Account, we will, where appropriate and lawful, notify the affected User of the action and the general reason for it. We may not always be able to disclose full details (for example, where doing so would compromise an investigation, another person's safety or privacy, or a legal obligation).

9. APPEALS

9.1. How to appeal. If you believe we have taken action against your content or Account in error, you may appeal by emailing support@hireinst.com (or the Grievance Officer at legal@hireinst.com) within a reasonable time, explaining why you believe the action was mistaken and providing any relevant information.

9.2. Review of appeals. A member of our team who is, where practicable, different from the person who took the original decision will review your appeal, and we will respond within the timelines in the Grievance Redressal Policy. Where an appeal is upheld, we will restore the content or Account or otherwise correct the action.

9.3. Appeals do not apply, or may be limited, where action was taken pursuant to a binding legal order or where restoration would itself be unlawful.

10. RECORDS

10.1. We keep records of reports, moderation decisions, and related information for the periods required by Applicable Law (including retention of information for the period prescribed for intermediaries, currently a minimum of 180 days in specified circumstances, or longer where required), for the purposes of enforcement, legal compliance, investigations, and appeals.

11. NO OBLIGATION TO MONITOR; NO WAIVER

11.1. Nothing in this Policy obliges us to monitor all content or conduct, or guarantees that we will detect or act on every violation. Our right to take action is discretionary (subject to legal obligations), and our decision not to act in one case does not waive our right to act in another.

12. CHANGES

12.1. We may update this Policy from time to time. The "Last Updated" date reflects the current version, and material changes will be notified where appropriate.

13. CONTACT

This Content Moderation Policy reflects how we work to keep Hireinst safe, honest, and lawful for the hospitality community.