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GRIEVANCE REDRESSAL POLICY

Brand: Hireinst Operated by: The Hiring Planet (a partnership firm) Website: https://www.hireinst.com/

Effective Date: 14 July 2026 Last Updated: 14 July 2026

1. PURPOSE AND LEGAL BASIS

1.1. Hireinst ("we", "us", "our") is committed to addressing complaints promptly and fairly. This Grievance Redressal Policy explains how to raise a complaint, who handles it, and the timelines within which we respond.

1.2. This Policy is published in accordance with:

1.3. This Policy is part of our Terms of Service and operates alongside the Content Moderation Policy, Privacy Policy, and other policies. Capitalised terms not defined here have the meaning given in the Terms of Service.

2. GRIEVANCE OFFICER

2.1. The following officer is designated to receive and address grievances:

Grievance Officer: Tallam Sai Kiran Email: legal@hireinst.com Support (general queries): support@hireinst.com Postal address: The Hiring Planet, Building No./Flat No. 6-3-1216/86/201, Vijitha Residency, Kundhanbagh, Begumpet, Secunderabad, Telangana – 500016, India Contact phone: +91 63012 08645

2.2. The Grievance Officer is our point of contact for complaints under the laws listed in Clause 1.2, including complaints about content, conduct, privacy/data, billing, and verification.

3. WHAT YOU CAN COMPLAIN ABOUT

You may raise a grievance about, among other things:

4. HOW TO FILE A GRIEVANCE

4.1. You can raise a grievance by:

4.2. To help us resolve your grievance quickly, please include:

4.3. We may need to verify your identity before acting, particularly for data-protection requests, to protect against fraud and to safeguard others' information.

5. ACKNOWLEDGEMENT AND RESOLUTION TIMELINES

We apply the following timelines, and where more than one applies to a complaint, we act to meet the stricter applicable timeline:

5.1. General grievances (IT Intermediary Rules, 2021):

5.2. Consumer / e-commerce grievances (Consumer Protection (E-Commerce) Rules, 2020):

5.3. Content that must be removed urgently:

5.4. Data-protection requests and grievances (DPDP Law):

5.5. Where a complaint is complex or requires information from you or a third party, we will keep you informed and resolve it as quickly as reasonably possible within the applicable timelines.

6. HOW WE HANDLE A GRIEVANCE

6.1. On receipt, we: (a) acknowledge the grievance; (b) review and assess it (including through human review, as described in the Content Moderation Policy); (c) take appropriate action; and (d) communicate the outcome to you where appropriate.

6.2. We handle grievances fairly and confidentially, sharing information only as necessary to resolve the matter or as required by law.

7. ESCALATION AND EXTERNAL REMEDIES

If you are not satisfied with our response, you may escalate as follows, depending on the nature of your grievance:

7.1. Content decisions — Grievance Appellate Committee(s). For grievances concerning our decisions on content or accounts under the IT Intermediary Rules, 2021, you may appeal to the relevant Grievance Appellate Committee constituted by the Central Government, in the manner and within the timelines prescribed under those Rules. This is in addition to your right to approach a court.

7.2. Data-protection matters — Data Protection Board of India. For grievances about your personal data, if you remain dissatisfied after contacting our Grievance Officer, you may approach the Data Protection Board of India under the Digital Personal Data Protection Act, 2023, in the manner prescribed.

7.3. Consumer matters — Consumer Commissions. You may approach the appropriate Consumer Disputes Redressal Commission (District, State, or National) under the Consumer Protection Act, 2019, and/or the National Consumer Helpline.

7.4. Courts. Subject to the dispute-resolution provisions of the Terms of Service (including arbitration seated at Hyderabad), the courts at Hyderabad, Telangana have jurisdiction as described there. Nothing in this Policy limits any statutory remedy available to you.

8. MISUSE OF THE GRIEVANCE PROCESS

8.1. The grievance process must be used in good faith. Filing false, malicious, frivolous, or repetitive complaints, impersonating another person, or providing false information is itself a violation of our Terms and may lead to action under the Content Moderation Policy, and to the complaint being closed.

9. RECORDS

9.1. We maintain records of grievances and their resolution for the periods required by Applicable Law, for the purposes of compliance, audit, investigation, and appeals.

10. CHANGES

10.1. We may update this Policy from time to time. The "Last Updated" date reflects the current version, and material changes will be notified where appropriate. If the designated Grievance Officer changes, we will update the details published here.

We take your concerns seriously and aim to resolve them fairly and promptly.