REFUND & CANCELLATION POLICY
Brand: Hireinst Operated by: The Hiring Planet (a partnership firm) Website: https://www.hireinst.com/
Effective Date: 14 July 2026 Last Updated: 14 July 2026
1. OVERVIEW
1.1. This Refund & Cancellation Policy ("Policy") explains the terms on which fees are charged, whether and when they may be refunded, and how you may cancel a paid Subscription on Hireinst, operated by The Hiring Planet ("Hireinst", "we", "us", "our").
1.2. This Policy forms part of, and should be read together with, our Terms of Service and Subscription & Billing Terms. Capitalised terms not defined here have the meanings given in the Terms of Service.
1.3. This Policy is provided in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
2. FREE PLAN — EVALUATE BEFORE YOU PAY
2.1. Hireinst offers a free plan so that you can evaluate the Services before purchasing any paid plan. Details of the free plan and the paid plans are available on our pricing page at https://www.hireinst.com/pricing.
2.2. Because a free plan is available for evaluation, and because paid features are digital services made available immediately upon purchase, paid Subscriptions are non-refundable except as set out in Clause 4 and as required by Applicable Law. By purchasing a paid Subscription, you acknowledge that you have had the opportunity to evaluate the Services using the free plan.
3. NO-REFUND DEFAULT
3.1. Subject to Clause 4 (Statutory and specific exceptions), all fees paid for Subscriptions and paid features are non-refundable, in whole or in part, including where:
(a) you change your mind after purchase; (b) you do not use, or only partially use, the paid features during the billing period; (c) you cancel a Subscription part-way through a billing period (see Clause 5 — cancellation stops future renewals but does not entitle you to a refund of the current period, save as required by law); (d) you are dissatisfied with hiring outcomes — noting that Hireinst does not guarantee any hiring, employment, response, or result, and is a platform/intermediary only; or (e) your Account is suspended or terminated due to your breach of the Terms of Service or our policies.
3.2. Digital nature. Paid features are digital services that are enabled immediately on purchase. This is a material factor in the no-refund default.
4. STATUTORY AND SPECIFIC EXCEPTIONS (WHEN WE DO REFUND)
Notwithstanding Clause 3, we will provide a refund in the following situations, because these are matters we cannot and do not seek to contract out of:
4.1. Failed or duplicate transaction. If your payment was deducted but the Subscription was not activated, or if you were charged more than once for the same Subscription due to a technical or payment error, we will refund the excess/failed amount.
4.2. Billing error / incorrect charge. If you were charged incorrectly due to an error attributable to us or our payment provider (for example, charged the wrong plan or amount), we will refund the difference or the incorrect charge.
4.3. Service not provided. If, after payment, we are unable to make the purchased paid feature available to you for reasons attributable to us, and we cannot remedy this within a reasonable time, you may request a refund for the affected, unused portion.
4.4. Unauthorised transaction. If a charge was made without your authorisation, please report it promptly (Clause 6). We will investigate and, where the transaction is found to be unauthorised, process a refund in accordance with Applicable Law and the payment provider's and Reserve Bank of India's requirements.
4.5. Where required by Applicable Law. Any refund required under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other Applicable Law or order of a competent authority.
4.6. Discretionary refunds. We may, at our sole discretion and as a goodwill gesture, grant a refund or credit in circumstances not listed above. Any such refund is a one-off and does not create an obligation or precedent.
5. CANCELLATION OF SUBSCRIPTIONS
5.1. How to cancel. You may cancel a paid Subscription at any time through your Account settings or by writing to support@hireinst.com. If auto-renewal is enabled, cancellation must be completed before the next renewal date to avoid being charged for the next cycle.
5.2. Effect of cancellation. Cancellation stops future renewals. Unless a refund is due under Clause 4 or Applicable Law, your paid features will remain active until the end of the current paid billing period, after which your Account will revert to the free plan (or to limited access). Cancellation does not, by itself, entitle you to a refund of fees already paid for the current period.
5.3. No cancellation charges. We do not impose any cancellation charge on you for cancelling a Subscription, consistent with the Consumer Protection (E-Commerce) Rules, 2020. If we were to cancel your Subscription unilaterally other than for your breach, we would not levy a charge on you that we would not ourselves bear.
5.4. Cancellation by us. We may suspend, cancel, or decline to renew a Subscription in accordance with the Terms of Service (for example, for breach, fraud, or legal reasons). Where we cancel for reasons not attributable to your breach and you have pre-paid for a period you can no longer use, we will refund the unused, pro-rata portion.
6. HOW TO REQUEST A REFUND
6.1. To request a refund under Clause 4, email support@hireinst.com with: your registered name and account details, the transaction date and amount, the payment reference/order ID, and a brief description of the issue. Please raise refund requests promptly, and in any event within a reasonable time of the charge.
6.2. We may ask for reasonable additional information to verify your identity and the transaction, and to prevent fraud, before processing a refund.
7. REFUND METHOD AND TIMELINES
7.1. Approved refunds are made to the original payment method / instrument used for the purchase, through our third-party payment provider, unless that is not possible, in which case we will agree an alternative method with you.
7.2. Once approved, refunds are processed within a reasonable period of time and in accordance with the timelines prescribed by the Reserve Bank of India and the applicable payment provider. The time for the amount to reflect in your account thereafter depends on your bank or payment instrument issuer and is outside our control.
7.3. Applicable taxes will be refunded in accordance with law where a refund is granted.
8. GRIEVANCES
8.1. If you are dissatisfied with a refund or cancellation decision, you may raise a grievance with our Grievance Officer:
Grievance Officer: Tallam Sai Kiran Email: legal@hireinst.com Support: support@hireinst.com Address: The Hiring Planet, Building No./Flat No. 6-3-1216/86/201, Vijitha Residency, Kundhanbagh, Begumpet, Secunderabad, Telangana – 500016, India
8.2. Consistent with the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge your complaint within 48 (forty-eight) hours and endeavour to redress it within 1 (one) month of receipt. The full process is set out in the Grievance Redressal Policy.
8.3. Nothing in this Policy affects your rights under the Consumer Protection Act, 2019, including any right to approach a Consumer Disputes Redressal Commission.
9. CHANGES TO THIS POLICY
9.1. We may update this Policy from time to time. The "Last Updated" date reflects the latest version, and material changes will be notified where appropriate. Changes do not apply retrospectively to transactions already completed.
10. GOVERNING LAW AND JURISDICTION
10.1. This Policy is governed by the laws of India. Disputes are subject to the dispute-resolution and jurisdiction provisions of the Terms of Service (arbitration seated at, and courts of, Hyderabad, Telangana), without prejudice to your rights under the Consumer Protection Act, 2019.
By purchasing a paid Subscription on Hireinst, you acknowledge that you have read and understood this Refund & Cancellation Policy.